Return & Refund Policy

Last Updated: January 9, 2026

At Zyan & Co, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a return and refund policy as outlined below.

Returns

We accept returns within 14 days of delivery.
To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition as received

• Be in original packaging with all tags attached

• Include receipt or proof of purchase

How to Request a Return

To start a return, please contact us at:
📧 zyanandco77@gmail.com

Once your return is approved, we will provide return instructions and shipping details.

⚠️ Items sent without prior approval will not be accepted.

Return Address: Flat num 6, 1st Floor, Iqbal Mention frear road saddar karachi.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at zyanandco77@gmail.com so we can resolve the issue.

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items

• Gift cards

• Custom or personalized products

• Personal care, hygiene, or beauty products

• Hazardous or flammable materials

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return your original order and place a new purchase once your return is approved.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason, provided the item is unused and in original condition.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

• Approved refunds are issued to the original payment method

• Refunds are processed within 10 business days

• Bank or card processing times may vary

If more than 15 business days have passed since approval, please contact us at zyanandco77@gmail.com.